Healthcare IT outage affecting COVID-19 tests and patient records across the Netherlands


A province-wide computer systems failure is causing problems with some of the Department of Health’s services related to COVID-19, as well as the clinical and administrative systems used in treating patients.

Several parts of the province’s COVID-19 online hub are affected, including the required online travel form for visitors, the COVID-19 test form, and the portals used to submit vaccination, according to a department statement on Saturday evening. outside the province. documents and view COVID-19 test results.

In an emailed statement to CBC News on Saturday, the ministry said travelers arriving in the province with completed travel forms can provide their document reference number, as well as identification, to their arrival. If a form is not already filled out upon arrival, travelers can use a hard copy.

Those in need of COVID-19 testing should call 811, the department said.

The blackout also affects the operational, clinical and administrative systems used by the health authorities in the province.

In a statement, Eastern Health said that Meditech, the primary information system used to manage patient care and financial information, is affected, along with PACS, the system that provides access to medical images like x-rays.

Central Health said there could be delays in emergency departments related to the outage, while Western Health said patients’ wi-fi is also affected.

The Department of Health and health officials are working with the Newfoundland and Labrador Health Information Center to try to resolve the issue, and have also gone to paper where possible.

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